Policies

Good to Know

The Zoo is not responsible for lost, stolen or damaged articles.

The Lost and Found is located in the Zoo’s Front Office.

Keep in mind that you may not see every animal when you visit the Zoo. At times they are off exhibit due to health check-ups. Their locations within the Zoo are subject to change for various reasons without notice.

All visitors entering Zoo grounds grant permission to Seneca Park Zoo to utilize their images or any recordings for any purpose without payment.

Refunds

As a non-profit organization, the Seneca Park Zoo Society does not offer refunds on admission, camps, classes, memberships or special event ticket purchases.

ZooShop purchases are refundable when the original receipt is presented within 15 business days of the purchase date.

Zoo Etiquette

Seneca Park Zoo strives to create a safe and enjoyable experience for all of our visitors, as well as our animals.

Respect the Zoo’s Animals

  • Refrain from using loud radios or making loud noises.
  • Do not bang on windows or harass or tease the animals.
  • Do not throw objects into exhibits. If you see an item fall or thrown into an exhibit, contact Zoo staff immediately.
  • Balloons are hazardous to animals and are prohibited.
  • Do not bring glass containers.
  • Do not feed the animals. Our animals are on a carefully structured diet.
  • Chasing or harassing native animals is not allowed. Fur, feathers, nests and eggs may not be removed from the Zoo.

Stay on Paved, Public Pathways

  • Do not cross barriers, lift children over rails, let them play on rock barriers, rest them on railings or allow them to stick fingers or arms through fences. These barriers are there to protect both you and the animals.
  • Climbing is only allowed on children’s play equipment.
  • Do not enter non-public areas.

Walk, Don’t Ride

  • Bicycles, tricycles, unicycles, Rollerblades, skates, skateboards and motorized vehicles (other than accepted ADA vehicles) are not permitted.
  • You may bring your own wheelchair, stroller or wagon. The ZooShop offers both strollers for rent and manual wheelchairs for loan on a first-come, first-serve basis.

Do Not Bring Pets

  • Pets present health and safety issues and are not allowed on Zoo grounds or parking lot.
  • Do not leave your pet in the car unattended. We will use any means necessary to save your pet if it is in distress.

Service Animals Welcome

  • Guests with service animals must notify staff at the Front Gate.

Keep the Zoo Family-friendly

  • Children (individuals or groups) are not to be left unsupervised.
  • Shirt and shoes are required.
  • Clothing with profanity, obscenities or any other material deemed inappropriate for the Zoo’s family setting is prohibited.
  • Visitors should refrain from using vulgar language or profanity.

Enjoy Your Lunch or Picnic

  • You are welcome to bring food and non-alcoholic beverages. Glass is not permitted on grounds as it is hazardous to animals.
  • We ask that large groups who bring boxed lunches take unused lunches back to their facility.
  • Barbeque grills are prohibited.

Keep Our Zoo Beautiful

  • Place all trash and recyclables in designated receptacles.
  • We separate cardboard from garbage, so please do not use cardboard boxes as trash receptacles.
  • Trash bags will be provided to large groups when they check-in with Front Gate staff.
  • Do not pick or damage plants, flowers, leaves or other plant materials.

Smoke Only in Designated Areas

  • For the health of our visitors, staff and animals, smoking within the Zoo restricted to two designated areas.

No Alcohol during Zoo Hours

  • Alcohol consumption is not allowed. Guests appearing to be under the influence of alcohol will be asked to leave.

No Weapons

  • Firearms and other weapons are not permitted. Off-duty police carrying a weapon must notify Front Gate staff.

Keep Memories of Your Visit

  • We welcome you to take photographs and videos of your Zoo experience for personal use. If you intend them for professional use, contact the Communications Departments at (585) 336- 7202 or socialmedia@senecazoo.org.

Do Not Solicit

  • Solicitation on Zoo grounds for any purpose is not permitted.

Follow Instructions

  • Always follow the instructions of Zoo staff.

Anyone found not to be following the above etiquette may be asked to leave without refund and may be escorted from the Zoo. (See refund policy.)

If you see someone acting in an inappropriate manner, contact a member of the Zoo staff immediately. Thank you for your cooperation, and we hope you enjoy your Zoo visit!

Chaperone Tips

Chaperones are an integral part of a successful field trip. It is an important responsibility and can help make the group’s experience safe, fun and educational. The Zoo requires a minimum of one chaperone for every five students.

It is the responsibility of the chaperone to:

  • Keep the children safe.
  • Keep the animals safe.
  • Review Zoo Etiquette (www.zoo.eagledream-hosting.com) and reinforce Zoo policies.
  • Know the names of all students in your group. We recommend name tags.
  • Make sure all students know your name.
  • Stay with your students at all times.
  • Assist students who have an emergency by notifying Zoo staff.
  • Help students dispose of trash and recyclables into proper containers.
  • Reinforce the same behaviors your group leader or teacher expects in their program or classroom.
  • Prevent students from harassing, chasing or feeding any Zoo animals or native animals. Do not allow students to drop or throw things into a Zoo exhibit, or disturb animals by tapping on the glass or shouting.
  • Not allow students to cross barriers or enter non-public areas.
  • Keep students on paved pathways.
  • Remind your students that climbing is only allowed on children’s play equipment.
  • Ensure your students act in a respectful manner to Zoo animals, staff and fellow visitors.

Prepare for the field trip by:

  • Talking to the teacher or group leader before the trip to understand your responsibilities.
  • Gathering all important information and materials, including meeting times, lunch time/location and bus information.
  • Wearing comfortable clothing and shoes. You will be doing a great deal of walking.
  • Bring a cell phone to use in case of an emergency. Be sure to obtain an emergency phone number from the teacher or group leader before you arrive at the Zoo.

Ensure your students have a fun learning experience by:

  • Engaging them. Some examples are:
    1. Have them read the animal information labels to you.
    2. Ask them questions. You don’t need to be an animal expert!
      • For example: If the label says polar bears live where it is cold, ask your students what they think they might need to survive the cold? (i.e. heavy coats.) Then compare that with the polar bear.
    3. Make your own mini-scavenger hunt!
      • For example: Ask them to find five animals that live in Africa. Or three animals that are black and white.
    4. Ask them to make connections about adaptations!
      • For example: Orangutans have long arms. Why might that be helpful? (Move through trees, reach fruit.)
    5.  Have them choose a favorite animal in each area and tell you why

Donations from the Zoo

For information about receiving a Zoo donation to your fundraiser, click here.